Booking terms, payment and cancellation
How booking, quotes, deposits, payment and cancellation work with Maroc Service, a licensed Moroccan travel agency (ODV 31304).
Who we are
Maroc Service is the trading name of Trusted Morocco Tours, a travel agency licensed by the Moroccan Ministry of Tourism (licence ODV 31304, ICE 003854953000082, RC 16829), 54 Rue Al Habacha, Casablanca, Morocco. Phone and WhatsApp: +212 663-102827 · Email: marocservicetours@gmail.com.
Quotes
- Asking for a quote is free and does not commit you.
- Prices shown as "from" are per person (or per group when stated) for the conditions given on the trip page. Your quote gives the final price for your group size, dates and comfort level.
- A quote is valid for 7 days, subject to the availability of hotels, riads and desert camps.
Booking and confirmation
Your booking is confirmed when you accept the quote and we receive the deposit shown in it. We then send you a written confirmation with your booking reference (MS-…), the day-by-day programme and what is included.
Payment
- Deposit: the amount shown in your quote, paid online by PayPal or by debit / credit card through PayPal's secure page. We never see or store your card number.
- Balance: as agreed in your quote — online before the trip, or in cash on the first day.
- Prices are quoted in euros unless agreed otherwise. Bank or currency conversion fees charged by your bank are not included.
Changes
We do our best to accept changes of dates or programme. Any difference in price is charged or refunded.
Cancellation by you
Please tell us in writing (email or WhatsApp). Unless your quote says otherwise:
- 30 days or more before the start: the deposit is refunded, minus the fees charged by PayPal.
- 29 to 15 days before the start: 50% of the deposit is refunded.
- 14 days or less, or no-show: the deposit is not refunded.
- Day trips and activities: free cancellation up to 48 hours before; after that, no refund.
Refunds are made to the original payment method within 14 days.
Cancellation or changes by us
If we have to cancel (safety, weather, closed roads or any event beyond our control), we offer an alternative of equal value or refund everything you have paid. For your safety, your driver-guide may adapt the route on the day (for example snow on the Tizi n'Tichka pass or a flooded road) and propose an equivalent alternative.
Your responsibilities
- A passport valid for your whole stay and a visa if your nationality needs one.
- Travel insurance covering medical costs and cancellation is strongly recommended.
- Tell us before the trip about any health condition, allergy or reduced mobility, so that we can adapt the programme.
Liability and complaints
We are responsible for the services we sell: transport, guiding and the accommodation we book for you. We are not responsible for flights you booked yourself, personal belongings, or events beyond our control. If something is not right, tell your driver-guide on the spot so we can fix it, then write to us within 30 days of your return.
Applicable law
These terms are governed by Moroccan law. We always look for an amicable solution first; otherwise the courts of Casablanca have jurisdiction.
Last updated: 19 October 2026